We are available 24 hours a day, 7 days a week.

Contact us via Live Chat or through any of our other support channels. Provide us with your ID or identification number and we will assist you.

You must wager 100% of your deposited amount before requesting a withdrawal of your winnings.

Recharges reflect once they are processed in our system. The maximum time depends on system volume and transaction demand. Typically, deposits take a maximum of 10 minutes.

We accept Pago Móvil, bank transfers in Bs. and USD, Binance, cryptocurrencies, and Zelle.

A cash via delivery service option is also available, exclusively in Caracas and under certain conditions.

A rollover is a wagering requirement attached to our bonuses. It indicates that in order to request a withdrawal of winnings generated using a bonus, you must reach a target in total bets placed.

Example: If you make a $100 deposit and activate a 40% bonus with a 21x rollover:

This means you will need to wager a total of $2,940 before you can withdraw the winnings generated with your bonus.

If an event is suspended, your ticket will remain in an OPEN status until the organizers or governing bodies reschedule the event, usually within 24 to 48 continuous hours.

If no decision is made within that timeframe, the bet will be voided and the stake credited back.

In the case of a parlay (accumulator bet), the suspended event is voided, and the remaining selections are evaluated to calculate and assign the payout.

Cashout is a feature offered on our site that allows users to settle their bet before the event finishes. By cashing out, you receive the percentage corresponding to the offered Cashout value at that moment.

Cashout appears in sports betting as “Cash Out” / “Close Bet”. It can be performed before the start of or during a sporting event, and applies to single bets and Pre-Match parlays.

1X2 is a bet on the match's final outcome in regular time: 1 is a Home win, X is a Draw, and 2 is an Away win.